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Technology Services

Technology Services
The Information Technology and Educational Technology Departments have merged together in order to form the Technology Services Department. This newly formed department adds the value of increased internal communication, project planning, and team cohesion in order to provide the best customer service possible when it comes to all aspects of technology within the district. 
 
The department is constantly keeping an eye on what technology is being used in order to determine what needs to be upgraded, replaced, or moved altogether. New technologies are constantly on our radar and we continually check-in with fellow departments and vendors regarding what can be done to make our team more efficient while providing a better end-user experience. 

Mission

The mission of the Technology Services Department is to provide strategic vision, leadership, and solutions for all things technology, by way of the highest quality services to all stakeholders. The Department of Technology Services provides data-driven reporting, and custom software solutions, as well as technical support, in an effort to assist staff and students in reaching their goals.

 
Technology Service Accomplishments in 2019-2020

  • Merged Whittier Union Adult School into all technology operations

  • Implemented Aeries Online Enrollment for all schools

  • Aeries Parent Portal participation has increased to 93%

  • Migrated Aeries SQL to new server and consolidated all databases

  • IP-to-Analog paging system fully implemented at Pioneer High School

  • Adhered to various changes with State and Federal data reporting

  • Implemented new server/data backup solution with cloud redundancy

  • Upgraded to latest Extron PoleVault management software

  • Upgraded all virtual servers to latest version of VMWare

  • Full implementation of Apple MDM for managing OSX and iOS devices

  • Successfully assisted with the transition of all teachers & staff to distance learning/remote work during COVID-19 pandemic

  • Assisted in the distribution of over ~5,000 chromebooks and hot spots to students

  • Implemented teacher & staff technology professional development trainings

Technology Service Goals for 2020-2021

  • Upgrade work order system to latest version

  • Upgrade Windows Domain to latest Windows Server version

  • Complete digital transformation at Santa Fe High School library

  • Phase out all legacy Windows hardware

  • Explore Microsoft’s own management system to replace current system

  • Upgrade electronic FAX system software to latest version

  • Complete data conversion of all old student information systems to Aeries

  • Upgrade and merge Aeries Reporting Server and SSIS

  • Establish Power BI reporting analytics

  • Convert current load-balanced ISP circuit to new carrier for added redundancy

  • Move into Azure for read-only cloud domain services

  • Upgrade to new Cisco wireless controller

  • Upgrade FireWall to next generation hardware and software

 
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Charles_Bethel
Charles Bethel
Director of Technology Services
[email protected] 
562-698-8121 x1120